Welcome to Endless Green Group Ltd

Terms And Conditions

Endless Green is a trading name of Endless Green Group Ltd whose registered office is Unit 52 Port Talbot Business Units, Addison Road, Port Talbot. SA12 6HZ. Our company registration number is 7836553 registered in England & Wales. Our VAT number is GB 127246815. The term 'you' or ‘your’ refers to the user or viewer of our website. The term 'Endless Green' or 'us' or 'we' refers to the owner of the website.

By accessing www.endlessgreen.co.uk  website, and/or placing an order, you agree to be bound by the terms and conditions set out here. Terms and conditions may occasionally be updated and you are, therefore, advised to check the terms and conditions periodically.  If you do not wish to accept the current, or any new terms and conditions, you should not continue to use this Website.

Terms governing the use of this website

  1. All information on this website, including any printed information or instructions sent with your order, is in English only.
  2. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  3. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties:.
      1. The Customer Segment ID.
      2. A flag indicating whether caching is disabled or not
      3. Your session ID on the server.
      4. Facilities which allow you to edit your order.
      5. The last category you visited.
      6. The most recent product you viewed.
      7. New message indicators.
      8. Cache indicators.
      9. Information on products you have emailed to friends.
      10. The store view or language you have selected.
      11. Indicators for use of cookies
      12. Shopping cart content
      13. Category information for faster browsing
      14. Your preferred currency
      15. An encrypted version of your customer ID
      16. Customer authorisation details which indicate whether you are logged into the website.
      17. An encrypted version of the customer group you belong to.
  4. Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  6. We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
  7. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  8. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  9. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  10. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  11. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 Pricing

  1.  All prices are in Pounds Stirling. Value Added Tax is calculated at the current UK rate.
  2. We reserve the right to amend product and shipping prices without notice.

 Registration

  1. You must be over 18 years of age to register on this website.
  2. Creating an account makes repeat visits easier and checking out quicker, but you are not obliged to create an account to use www.endlessgreen.co.uk website. While we endeavour to keep the website a safe place you are responsible for the security of your password in relation to this account.

Ordering

  1. You are deemed to have placed an order with us when you complete our online checkout process.
  2. You will be given the opportunity to check your order and correct any errors before making your payment. You will then be sent an order acknowledgement from us, showing your order details.
  3. An order is only accepted when it is despatched by us.  A confirmation email will be sent.
  4. We may refuse to accept an order where goods are no longer available or there has been a pricing or product description error.
  5. We will refuse to accept an order where payment authorisation cannot be obtained.
  6. We normally despatch orders within 2 working days from receipt of your payment. We despatch orders Monday to Friday only and no orders are despatched on Bank/Public Holidays.
  7. Any terms used to describe the speed of order delivery only applies once your order has been despatched by us. Courier services exclude delivery on Saturdays, Sundays and any Bank/Public Holidays which apply to your region. Royal Mail delivery excludes Sundays and any Bank/Public Holidays which apply to your region.

  Returns and Cancellations

  1. You may cancel your order by email or telephone prior to us despatching your order.
  2. You may return your order within 14 days of receipt for a full refund. You will be responsible for the full cost of return shipping.
  3. Only products that have not been used may be returned for a refund. Products supplied in sealed packages or containers will not be accepted for a refund where the seal has been broken or tampered with. This does not affect your statutory rights.
  4. A refund for amounts paid will only be processed on receipt of products. Refunds will only be processed to the card or paypal account used to make the purchase.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Endless Green and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Endless Green. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Endless Green takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy

This privacy policy sets out how Endless Green uses and protects any information that you give us when you use this website.

Endless Green is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement

Endless Green may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/09/2015.

 We may collect the following information:

  1.  name and job title
  2. contact information including email address
  3. demographic information such as postcode, preferences and interests
  4. other information relevant to customer surveys and/or offers

What we do with the information we gather.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  1. Internal record keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card details nor do we share customer details with any 3rd parties.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.